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Usability Testing in Rheumatoid Arthritis

This was a fairly standard usability testing study involving 60 respondents recruited to a series of central locations. Respondents included both Rheumatoid Arthritis patients and people who were non-professional carers of RA patients such as partners, spouses or adult children.

Challenge : We do numerous usability studies with patients and caregivers, both professional and non-professional. This project is typical of the types of project we assist clients with. Our client was seeking to undertake usability testing with Rheumatoid Arthritis patients and their non-professional carers.

Process :
The protocol required we completed 15 x 60 minute interviews with Rheumatoid Arthritis Sufferers (Moderate to High Severity, self-reported) and 30 x 60 minute interviews with Non-Professional Caregivers of Moderate to High Severity patients. All interviews were to be conducted at a central location by our client. In order to ensure we met the sample we recruited n=20 patients and n=40 carers over 10 days of fieldwork at central locations.

Outcome : We had 3 weeks to recruit the project before fieldwork commenced and successfully recruited 60 respondents for the project, all of whom met the inclusion criteria. In total 57 of the 60 interviews were completed, a 95% show rate, which is fairly typical of the response rate we achieve with this type of study

Feedback : The project ran extremely smoothly, the client was very pleased with the numbers achieved and the smooth running project management. The feedback received was “Great project – as always, please pass my thanks onto the team”. To put this in context we have conducted many usability studies for this client and we are their first choice fieldwork partner for such projects.

To download the case study please click on the link : Usability Testing with patients and carers